Fast Delivery - CHOOSE YOUR DELIVERY DATE AT NO EXTRA COST*

PLEASE NOTE: DUE TO UNEXPECTED DELAYS CAUSED BY BREXIT - WE HAVE STOP TAKING ORDERS FOR DELIVERY IN JANUARY. FIRST DELIVERY WILL BE ON 4TH FEB.

We work closely with our delivery partners Parcelforce and Palletforce to deliver your goods within 3-5 working days.  Our items are classed as either small or large items.

Please note that in the case where multiple small items are purchased, and the weight exceeds 50kg, the delivery is considered a large item and will incur a large delivery charge.

Please note that Bespoke items such as Whirlpools are built to order and can take upto 2 weeks for production, testing and delivery.

* For LARGE items only

Palletforce Parcelforce
Delivery For Small ItemsPrice small items
Small Parcel Delivery

Delivered within 3 - 5 days of dispatch*

 

 £8 Small Items

Includes taps, shower systems, bathroom accessories, and towel rails and some shower trays.
*we aim to dispatch same day for orders received by 12pm or as close to that as possible - Excludes SAT/SUN/BANK HOLIDAY 
3 delivery options for Large Items
optionDelivery TypePrice Large items
1 Swift Delivery

Delivered within 72 hours of dispatch*

Select your desired delivery date

 £34
Large Items

Include toilets and basins, baths, shower enclosures, Shower Trays and any other item not defined as small. CHOOSE YOUR DELIVERY DATE AT NO EXTRA COST

 
2 Premium Delivery

Delivered within 48 hours of dispatch*

 £49
3 Saturday Delivery

Delivered within 72 hours of dispatch**

 £96
 

*dispatch is Next day for orders received by 12pm - Excludes SAT/SUN/BANK HOLIDAY

**if order received by 12pm on Wednesday of that week
Choose your delivery date for large items
Example of shortest lead times for Delivery Service Offered
Order Received: Swift Delivery: Premium Delivery: Saturday Delivery:
Received by 12 PM on Monday   Delivered on Friday Delivered on Thursday Delivered on Saturday pre 12pm
Received by 12 PM on Tuesday   Delivered on Monday Delivered on Friday Delivered on Saturday pre 12pm
Received by 12 PM on Wednesday   Delivered on Tuesday Delivered on Monday Delivered on Saturday pre 12pm
Received by 12 PM on Thursday   Delivered on Wednesday Delivered on Tuesday Delivered on Saturday of the following week
Received by 12 PM on Friday   Delivered on Thursday Delivered on Wednesday Delivered on Saturday of the following week
Received Saturday/Sunday   Delivered on Friday Delivered on Thursday Delivered on Saturday of the following week

Zone1 England Wales and Scotland

Zone2 Areas outside the above

Zone 1

ENGLAND, WALES & SCOTLAND - EH/G/FK/ML AB/DG/DD/KA/KY/PA*/PH*/TD

*Excludes Islands and postcodes PA20-23, 28-38, 41, 42-49, 60-78 PH32, 34-41

 Small Large
£8 from £34 see options 1, 2 & 3 above
Zone 2

Areas outside the above including postcodes PA20-23, 34, 41, 42-49, 60-78 PH32, 34-41

 Unfortunately we are unable to deliver to this area Unfortunately we are unable to deliver to this area

Contact us today at [email protected]

General Information

Pallet Deliveries

After the goods are dispatched from our warehouse they will be delivered according to the delivery schedule you have chosen during checkout unless notified otherwise by our customer service.

Please note delivery is to kerb side and during normal business hours of Monday to Friday 9am to 5pm, unless you have chosen a Premium or Saturday delivery in which case where possible we delivery pre12 (premium) and pre 12 (Saturday). Drivers are not insured to enter your property.

** Please note that Large Deliveries are shipped on a pallet kerb side to your property on a truck up to 17.5 tonnes. Please notify us in advance of dispatch of any potential problems with access to your property.** Please note we are unable to deliver without a signature** Please retain the pallet from the driver in the event that you need to return the goods under our 28 day return policy

Please have identification with you as the driver will request this.

Out of hours delivery can be arranged but will incur an additional charge. Please contact our customer service department on [email protected] for further information.

Unfortunately we are only able to deliver to postal codes within mainland UK.

Returns are by prior arrangement; please contact our customer service department on [email protected]

Parcel Deliveries

Parcel deliveries are delivered by  Parcelforce .

Please note delivery is during normal business hours, Monday to Friday, 9am to 5pm.

Parcelforce will make 1 attempt to deliver your parcel, however if delivery is unsuccessful after the 1st attempt Parcelforce will leave small parcels at your local post office where it can be collected at your convenience.

For larger parcels, 1 attempt is also made, however if unsuccessful, a charge may be incurred if we have to rearrange delivery.

Returns are by prior arrangement; please contact our customer service department on [email protected]

RETURNS PROCESS

  1. In order to arrange a return for whatever reason please start by emailing our customer service team at [email protected]
  2. They will issue you with a returns authorisation which you should include with the items you are planning to return. Only items returned that match the authorisation will be eligible for a refund.
  3. Customer Service will organise a pick up time for the goods that is convenient for you. Please note returning goods will incur a charge, £8 for small items, £34 for large items.
  4. If you are returning the goods yourself please contact customer service for instructions.
  5. Faulty or defective goods returned by you will be tested and if found to be so, either will be replaced or refunded. The cost of returning the goods will be refunded to you and in the case of a replacement product the redelivery charge will be paid by the company.