28 Day Money Back Guarantee

We are confident that you will be happy with your purchase from bathandshower.com.

However we know that at times you may need to return a product to us.

At bathandshower.com we are happy to offer you a 28 Day Money Back Guarantee on all our products.

Returns

  • If you change your mind or for any other reason you decide you do not want to keep a Product, you may return the item to us within 28 days from the day you receive the Product(s). Unfortunately this does not apply to products we make to your specification, or bespoke items such as whirlpools, unless of course they are faulty.
  • To return your items please call us on 0345 601 4773 or email us at customerservice@bathandshower.com with your order number, we will then issue you with a collection note reference and agree a suitable date for collection of the item(s).
  • We do not charge a restocking fee however you are responsible for the cost to return the item to us which is usually the same as the original delivery cost* of your order.
  • We will refund you in full less any return charges as soon as the goods are received and inspected at our warehouse.
  • If you are exchanging an unwanted item, you will be required to pay the delivery cost of your new item
  • Large items are supplied by courier on a  pallets, please retain this packaging until you are 100% happy with your purchase(s). 

 

*If you received your delivery FREE, the cost to return is usually £34 for Large items and £8 for Small.

Damages

  • Please inspect the goods as soon as you receive them and let us know of any damages as soon as possible, and no later than 7 days after you receive them.
  • We will require an image of the damage emailed to info@bathandshower.com.
  • Once the damage has been confirmed, we will replace the item free of charge, and with as little inconvenience as possible.  

 

Cancellations

  • To cancel please call us on 0345 601 4773 or email us at customerservice@bathandshower.com with your order number. 
  • If your goods have not been dispatched we will cancel your order and refund you in full.
  • If your goods have already been dispatched we will cancel your order and refund you the amount you paid less cost to return (£34 for large deliveries / £8 for small)

  

Please refer to our Terms and Conditions  for more details