Website Terms & Conditions

Your use of this website is governed by these terms & conditions (“Terms”) and our Privacy Policy which is incorporated in these terms & conditions by reference .

These Terms tell you information about us, the terms on which you may make use of our site and the legal terms and conditions on which we sell the products (“Products”) listed on our site to you.

These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.

By placing an order agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 29 March 2018.

These Terms, and any Contract between us, are only in the English language.

Our Privacy Policy sets out full details in respect of how and why we may process your personal data, and what your rights are in this regard.


      1. Our site is made available free of charge.

      2. While we will try to make our site available at all times, we do not guarantee that our site, or any content on it, will always be available or be uninterrupted or free from errors or omissions. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

      3. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

      4. We do not promise that materials on our site are appropriate or available for use in locations outside the UK. If you choose to access this site from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws. Accessing this site from territories where its contents are illegal or unlawful is prohibited.


      1. You may only purchase Products from our site if you are at least 18 years old.

      2. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


      1. When you order Products from our site, you will be able to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

      2. After you place an order, you will receive an email from us acknowledging that we have received your order. However, this does not mean that your order has been accepted. Our acceptance of your order will take place when we send you an email that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.

      3. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 5.4, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.


      1. All Products shown on our site are subject to availability. Any indication of the quantity of stock shown on our site is a guide only and does not guarantee that the Product is in stock.

      2. If a Product you have ordered is not available we will contact you to offer you the option of back ordering the Product for you, selecting an alternative product or cancelling the order if you would rather not wait.

      3. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

      4. All sizes shown on our site are in millimetres unless otherwise stated. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.


      1. The prices of the Products will be as quoted on our site from time to time. Prices for our Products may change at any time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

      2. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

      3. The price of a Product does not include delivery charges. Our delivery charges are based on the size and weight of the package and will be quoted to you before you confirm your order. Note that delivery to certain parts of the UK (such as non-mainland addresses) may incur higher charges. To check relevant delivery charges, please refer to our Delivery Information page.

      4. We take reasonable care to ensure that the prices of Products are correct at the time the information is entered onto the site. However if we discover an error in the price of any Product(s) you ordered, we will inform you of this error and we will give you the option to purchase the Product at the correct price or to cancel your order. We do not have to provide the Products to you at the incorrect (lower) price. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

    2. HOW TO PAY

      1. You can only pay for Products using a debit card or credit card or by PayPal. We accept the following cards: Visa, Visa Delta, Visa Electron, Visa Debit, MasterCard, Maestro.

      2. Payment for the Products and all applicable delivery charges is in advance.


      1. We will deliver the Products ordered by you to the address you give us for delivery at the time you make your order. We are not able to facilitate collection in person

      2. Delivery is made by a third party provider and we are unable to make changes to your delivery address once the order has been dispatched.

      3. We only deliver to addresses within the UK (excluding Northern Ireland). You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

      4. Delivery will be made as soon as possible after your order is accepted once all items are available and can be delivered together. If you require part orders to be delivered separately, please contact our customer service team at: [email protected].

      5. We try to dispatch all orders within 3-5 days, however some special orders may take longer. All delivery dates given are provisional. If you order Products over the weekend or on a public holiday in the UK or Ireland, we aim to dispatch all orders within 3-5 days of the following working day. If a delivery would normally fall within the Christmas period, your delivery period may be extended. In any event, except where clause 4.2 applies, all orders will be dispatched within 30 days of the order.

      6. For large items (pallet deliveries), you can choose your delivery date during the checkout process. This date will be confirmed to you on dispatch of your goods.
        If you are not available to receive delivery at the agreed time, the items will be returned to the depot and you may incur additional redelivery charge..

      7. Small items will be delivered to your door. If you are not available to receive delivery, 1 attempt will be made to deliver the parcel, after which it will be left at a local collection point for you to collect. We will let you know the location and opening hours of your local collection point.

      8. Every attempt will be made to deliver the Products directly to your door as long as there is reasonable access. Drivers are not insured to take vehicles off road or away from public highways so deliveries will be made kerb side, as close to the property as possible. For palletised deliveries, the driver is not insured to take the Products inside your property and will deliver the pallet as close to your property as possible. It is recommended that 2 able bodied persons are available to receive the delivery and carry Products inside.

      9. You will become the owner of the Products when they have been delivered to you provided we have received payment in full for all charges, including delivery charges. Once Products have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.


      1. When you sign for delivery of the Products, please inspect the goods for any sign of damage and note this on the delivery paperwork. Please notify us of any damaged goods as soon as possible, and no later than 7 days upon receipt of goods. Please contact our customer service team at: [email protected] or 0345 601 4773 so that we may arrange for delivery of a replacement Product. Please do not refuse delivery unless every item is damaged, otherwise you may incur a redelivery charge for the undamaged items. Your legal rights in relation to Products that are damaged or faulty are not affected by this clause.

      2. Please do not schedule or begin any installation until all of your purchases have arrived and you have inspected them for faults, damage or discrepancies.


      1. Please note that the price of the Products does not include any installation services and you are responsible for arranging for installation by an appropriately experienced (and, where applicable, appropriately qualified) fitter, plumber, electrician and/or corgi registered gas installer.


      1. If you change your mind or for any other reason you decide you do not want to keep a Product, you may cancel a Contract within 28 days from the day you receive the Product(s). Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation. Large items are supplied by courier on a  pallets, please retain this packaging until you are 100% happy with your purchase(s). 

      2. This cancellation right does not apply to any Products we make to your own specification or bespoke items such as whirlpools unless they are faulty.

      3. To cancel a Contract, please email us at [email protected] providing your contact details and purchase order details. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you send us the email. Upon receipt of your cancellation email, we will provide you with a returns authorisation, which you should include with the items you return.

      4. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for the Products to be delivered to you. We will try to process the refund due to you within 7 days, but in any case, refunds will be made within 30 days of the date of cancellation. We refund you on the credit card or debit card used by you to pay.

      5. If the Products have been delivered to you please contact our customer service team at [email protected] as soon as possible to arrange a suitable time for us to collect the Products from you. Unless the Products are faulty, you will be responsible for the cost of us collecting the Products from you. The collection charge will be no more than the cost we pay to our courier. As a guide, collection charges are usually the same as the delivery charge you paid (i.e. £8 for small items and £34 for large items). Please note in the case where you are returning part of a multiple item order, you are not entitled to a refund of your original delivery charge.

      6. You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. Where possible please return the Products in their original packaging.


      1. If you have returned the Products to us because they are faulty or mis-described, we will examine the Products returned to us and provided the damage was not caused by your or by your installer or plumber, we will either replace the Product or refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. If we replace the Product you will not be required to pay any redelivery charge.

      2. If, upon inspection of the Product, we determine that the Product has been modified or has undergone any attempted installation, we may charge you for the costs of return or redelivery of such Product.

      3. Your legal rights in relation to Products that are faulty or not as described are not affected by the returns policy in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


      1. We shall have no liability to you for any delay in or failure to deliver Products you have ordered or any delay in doing so or for any damage or defect to Products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, civil commotion, riot, terrorist attack, war (whether declared or not), fire, flood, storm, earthquake, explosion, subsidence, epidemic, natural disaster, accident, breakdown or failure of systems or telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, acts decrees, legislation, regulations or restrictions of any government.

      2. If there is an event outside our control as set out in clause 12.1, we will use our reasonable endeavours to meet our obligations under the Contract. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.


      1. We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects.

      2. The warranty in clause 13.1 does not apply to any defect in the Products arising from:

        1. fair wear and tear;

        2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

        3. if you fail to operate or use the Products in accordance with the user instructions;

        4. any alteration or repair by you or by a third party; or

        5. any specification provided by you.

      3. Some of the Products we sell come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

      4. These warranties are in addition to your legal rights in relation to Products that are faulty or not as described.


      1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

      2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

      3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

      4. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

      5. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

      6. We do not in any way exclude or limit our liability for:

        1. death or personal injury caused by our negligence;

        2. fraud or fraudulent misrepresentation;

        3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

        4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

        5. defective products under the Consumer Protection Act 1987.


      1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

      2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

      3. We are retailers and not technical experts in the field of heating, plumbing or bathroom installation. Our staff are not able to give any form of technical advice and you should not rely on information given without verification with a suitably qualified professional. If you have a technical query it should be directed to a suitably qualified professional, such as a corgi registered gas installer or a member of the institute of plumbing.


      1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

      2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

      3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].


      1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

      2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site provided you keep intact all and any copyright and proprietary notices.

      3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

      4. No license is granted to you in these Terms to use any of our trade marks.

      5. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

      6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


      1. We may revise these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

      2. Whenever we revise these Terms, we will give notice of this by stating that these Terms have been amended and the relevant date at the top of this page.


      1. When we refer, in these Terms, to "in writing", this will include email.

      2. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.


      1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

      2. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you have purchased a Product as a gift, the recipient of the gift will have the benefit of our warranty at clause 13, but we and you will not need their consent to cancel or make any changes to these Terms.

      3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

      4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

      5. These Terms are governed by English law and any Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.


      1. and are operated by Gudu Limited. We are a company registered in Ireland under company number 520648 and our registered office is at Unit 103 Northwest Business Park, Ballycoolin, Dublin 15, Ireland. Our VAT number is 207207638.

        For the most efficient response please contact us by email or phone however if you wish to contact us by post please do so at the following address:

        BathandShower,5300 Lakeside,Cheadle Royal Business Park,Cheadle,Cheshire,SK8 3GP

      2. All orders are dispatched from our warehouse in Ireland.
      3. You can contact us at [email protected] [or via our Contact Us page]